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If your PIP is stopped or reduced

This advice applies to Wales

What you can do depends on why the Department for Work and Pensions (DWP) stopped or reduced your PIP. If you’re not sure, you can:

  • check any letters the DWP have sent you – they should explain what has happened
  • call the PIP enquiry line and ask them to explain

Personal Independence Payment (PIP) enquiry line

Telephone: 0800 121 4433
Textphone: 0800 121 4493

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 121 4433

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Video relay - if you use British Sign Language (BSL). 

You can find out how to use video relay on YouTube.

Monday to Friday, 9am to 5pm

Calls are free from mobiles and landlines.

If the DWP say your medical condition got better

The DWP will usually only decide your condition got better if you’ve completed and sent a review form. They’ll usually ask you to go to a medical assessment before they stop or reduce your PIP.

If you think the DWP is wrong, check how to challenge a PIP decision. Ask your doctor for a letter that says your condition hasn’t got better, and send it to the DWP when you challenge the decision.

If you didn’t go to a medical assessment or return a review form

You should start a new PIP claim as soon as possible. Check how to make a new PIP claim.

You might also be able to challenge the decision to stop your PIP. If your challenge is successful, your PIP will be backdated to when it stopped.

You can only challenge the decision if there’s a good reason you didn’t go to the assessment or return the form. For example, if you were ill or had an emergency at home.

You should start your challenge within 1 month of the decision. Check how to challenge a PIP decision.

Whatever you do, you’ll need to go to a medical assessment to get PIP again.

If your PIP award has reached the end of its fixed term

You should start a new PIP claim as soon as possible. Check how to make a new PIP claim. You’ll need to go to another medical assessment.

You can start a new claim even if your PIP award hasn’t finished yet - as long as it will finish in the next 6 months. It can take the DWP a long time to process a new claim, so it’s a good idea to make your new claim before your old one ends.

If you went abroad for more than 13 weeks

You should start a new PIP claim as soon as possible when you come back to the UK. Check how to make a new PIP claim.

If you were out of the country for less than a year you won’t usually have to go to another medical assessment.

If you’ve been in a hospital, care home or prison for more than 4 weeks

The DWP will usually have paused your PIP claim. Tell the DWP as soon as possible if you leave the hospital, care home or prison.

If you’re in a care home, the DWP should only have paused your claim if the government or your local council pays the costs. Tell the DWP as soon as possible if you or someone else starts paying the costs of being in a care home.

You can check how to tell the DWP about a change on GOV.UK. The DWP should start paying your PIP again when you tell them - you won’t usually have to go to another medical assessment.

If you’ve been accused of fraud

The DWP will usually have paused your PIP while they investigate. Check what to do if you’re invited to an interview for benefit fraud.

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