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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

Redressing the balance

27 December 2012

Why consumers need better means of resolving problems with faulty goods and services

Tackling consumer vulnerability

01 July 2014

Communications, energy, water and financial services are part of the bedrock of our lives. Everyone needs affordable access to energy and water – they are essential for life, health, safety and well-be

The claims pests

14 November 2012

The claims pests: CAB evidence briefing on PPI and claims-managment companies

Are you being served?

05 February 2008

Citizens Advice evidence report on contracting utility companies.