Citizens Advice Response to 1st Ofcom Consultation on recovering postal regulation and consumer advocacy costs
In 2017, Citizens Advice submitted its response [ 150 kb] to Ofcom's first consultation on recovering postal regulation and consumer advocacy costs.
As the statutory consumer advocate for postal consumers in Great Britain, Citizens Advice welcomes Ofcom’s consultation on how the costs of postal regulation and consumer advocacy are recovered. The shape of the market has changed considerably over the last decade. Letter volumes continue to decline while the rise in popularity of online shopping has led to a boom in the parcels sector. In this context, this consultation is a timely opportunity to consider whether the current distribution of costs across the sector is still appropriate.
Ultimately, how the costs of consumer advocacy in the postal sector are recovered is a matter for Ofcom. Ofcom’s right to levy postal operators to cover these costs is established in statute, and how it chooses to apportion them across industry is at its discretion. However, we naturally have a view on how consumer advocacy is funded. We restrict our response to the recovery of funds for consumer advocacy work. We do not offer a view on how Ofcom recovers the costs of its own work.