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Advice Session Supervisor

Position: Advice Session Supervisor

Location: Newbury/hybrid working considered

Closing date: 31 August 2022

Role details

Job title: Advice Session Supervisor

Location: Newbury/hybrid working considered

Salary: £25,604 - £27,476 FTE

Salary pro rata: Yes

London allowance: No

Hours per week: 21

Type of contract: Permanent

Closing date for applications: Aug 31, 2022

Closing time: 4:00 PM

Please email for Job Pack

Citizens Advice West Berkshire is looking for an enthusiastic Advice Session Supervisor to join our team. You may already be a Supervisor but we will also consider applications from candidates with advice experience (advising on issues such as housing, debt, employment) who have a demonstrable ability to complete our training route and gain the knowledge to become a Supervisor.

Our general service is predominantly staffed by our incredible volunteers, giving advice face-to-face, on the telephone and by email. The advice we give is regularly audited as high quality and we want to continue to embrace new ideas and practices to ensure the service we provide to our clients is consistently excellent.

As an Advice Session Supervisor, you will:

  • supervise advisers to ensure a high level of accuracy to the advice given
  • be passionate about giving an effective service to people in need
  • have excellent communication skills and the ability to motivate and manage people. You will complement this with strong IT skills.
  • be able to work under pressure in a busy environment

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.