11 March 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement.
08 March 2019
Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s decision issue Avro Energy with a final order for breaching the requirement to become a Data Communications Company (DCC) user.
05 March 2019
The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.
01 March 2019
A lack of support means people with a mental health condition can pay between £1,100 to £1,550 a year more for essential services, new research from Citizens Advice shows.
22 February 2019
Last year, the charity revealed households with different surnames were being unfairly charged more.
22 February 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement of a provisional order against Solarplicity.
15 February 2019
The 11 debt and mental health organisations that make up the ‘Taking Control’ campaign on bailiff reform are calling on the government to establish independent regulation to clean up the industry and protect people from the harm poor debt collection practices cause.
07 February 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s decision to raise its default and pre-payment meter energy tariff caps.
06 February 2019
People claiming Universal Credit are still struggling to pay for the roof over their heads, despite the wait for their first payment being reduced from 6 weeks to 5, new Citizens Advice data shows.
05 February 2019
Citizens Advice says the latest figures from the Financial Ombudsman Service are 'concerning' but show the steps that can be taken to address problems in a regulated sector.
31 January 2019
New Citizens Advice data shows SIM-only mobile customers could save approximately £63 per year by switching to a cheaper deal that matched their data consumption.
28 January 2019
A lack of clear information is making it difficult for electric vehicle (EV) drivers to work out the best electricity tariff to choose to charge their vehicles, according to new research from Citizens Advice.
25 January 2019
Nearly 1 million (900,000) people who’ve never switched energy supplier could cover the cost of their Christmas borrowing by changing to a better deal.
25 January 2019
Rebecca Woolley has started in her new role as Director of Citizens Advice Cymru, leading the development of Citizens Advice services across Wales as well as its policy work.
25 January 2019
We helped private renters with 14,000 issues about repair and maintenance in the last 12 months. It is the biggest problem we see among private renters.
24 January 2019
Citizens Advice has responded to today’s announcement that more than 5.4 million loans were taken out in the year to 30 June 2018.
21 January 2019
Yorkshire and Humberside has been named the energy switching heartland of Britain, while Chorley has been named the UK capital of switching for 2018, according to new figures released today.
