03 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem's announcement of a strategic review of the microbusiness energy market.
02 May 2019
Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice.
25 April 2019
Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively - and it’s causing people serious financial harm, says Citizens Advice.
15 April 2019
Citizens Advice has responded to the government’s announcement that it will consult on scrapping section 21 “no-fault” evictions in the private rented sector
11 April 2019
Citizens Advice is launching a new service funded by the Home Office to help those who are applying to the government’s Windrush compensation scheme.
11 April 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of new licensing rules for firms applying to enter the energy supply market.
10 April 2019
The charity says it's excellent to see MPs from across all parties call for a regulator to crack down on the bailiff industry.
10 April 2019
The charity says it is critical this review properly looks at the rules governing council tax collection and leads to fundamental change, including stopping practices such as charging a full year’s bill when people miss just one payment.
09 April 2019
Citizens Advice has found that home insurance companies in the UK make all of their profits - that is over £1bn a year - from loyal consumers holding policies for 6 years or more.
03 April 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that SSE will pay £700,000 for failing to meet its 2018 gas smart meter installation target.
01 April 2019
Today Citizens Advice has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit.
28 March 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.
26 March 2019
Citizens Advice has responded to the FCA's study of the mortgage markets.
15 March 2019
More small and newer energy suppliers are failing to meet decent standards of customer service, according to Citizens Advice’s latest energy star rating league table.
11 March 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement.
08 March 2019
Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s decision issue Avro Energy with a final order for breaching the requirement to become a Data Communications Company (DCC) user.
05 March 2019
The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.
01 March 2019
A lack of support means people with a mental health condition can pay between £1,100 to £1,550 a year more for essential services, new research from Citizens Advice shows.
22 February 2019
Last year, the charity revealed households with different surnames were being unfairly charged more.
