Energy customers pay the price for the collapse of energy companies
21 June 2019
UK energy customers are facing a potential bill of £172 million from the collapse of 11 suppliers since January 2018.
Citizens Advice responds to a new scheme to help people in debt
19 June 2019
After years of calling for more support for people in debt, Citizens Advice is pleased to see the government take action to protect people from action by creditors. But it's concerned thousands of people with debts and deductions under Universal Credit are going to miss out on this support initially.
Citizens Advice responds to the government's announcement on the loyalty penalty
17 June 2019
Citizens Advice says while the government’s announcement is welcome, it is disappointed by the lack of action from regulators.
Buy Now Pay Later rules won’t stop people being hit by these unexpected costs, says Citizens Advice
12 June 2019
To better protect people, Citizens Advice says the FCA should go further and only allow firms to charge interest once the promotional period ends.
FCA overdraft rules will protect vulnerable people from spiralling fees
07 June 2019
Citizens Advice helped almost 30,000 people with overdrafts last year. It is one of the most common consumer credit issues we help people with.
Momentous day for England’s renters as Tenant Fees Act comes into force
31 May 2019
Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force today. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible.
Citizens Advice responds to Commission for Customers in Vulnerable Circumstances report
31 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the Commission for Customers in Vulnerable Circumstances report.
Citizens Advice responds to new Universal Credit figures
31 May 2019
Today the government has published new figures that show the number of people with outstanding Tax Credit overpayments who have moved onto Universal Credit.
Smart meter rollout deadline remains “unfeasible”, says Citizens Advice
30 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.
Energy firms breaking competition law highlights ‘clear need’ for stronger licensing rules, says Citizens Advice
30 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement that E Gas and Electricity, Economy Energy and Dyball Associates breached competition law.
Customers should be compensated after being overcharged by £24.1 billion due to regulator error, says Citizens Advice
29 May 2019
Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years.
Ofgem must “hold its nerve” and deliver tougher price control, says Citizens Advice
24 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.
Keeping customers in the driving seat vital to success of electric vehicle charging schemes says Citizens Advice
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.
£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.
Ofgem must set “ambitious vision” for vulnerable energy customers
17 May 2019
Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.
“Banks need to act in their customers best interests”, says Citizens Advice
12 May 2019
Citizens Advice responds to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year.
Fairness Group public statement "good starting point" for government action on improving debt collection practices
07 May 2019
Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government.