Skip to navigation Skip to content Skip to footer

Applying for pre-settled and settled status

This advice applies to Scotland

You usually have to apply to the EU Settlement Scheme online. There are a few situations when you must use a paper form.

You don’t need to be in the UK to apply.

You don’t have to do the online application in one go - you can save your answers and come back later. You have 70 days to fill in your application. If you don’t finish it in that time, it will be withdrawn and you’ll have to apply again. Your application will not be considered until you’ve finished it.

If you’re from outside the EU, EEA or Switzerland you might be asked to have your fingerprints scanned and a photo taken. You’ll only have to do this if you don’t have a residence card with a biometric chip. Your application will not be considered until you’ve had your appointment.

Before you start you should check the deadlines and gather everything you need to apply

If you have problems understanding English

You can get help with your application from local community groups and centres. If you need help finding a centre, contact your nearest Citizens Advice

If your client has problems understanding English

The online application form is only in English. The GOV.UK guide for applicants is available in several European languages.

Check if you must use a paper form

You must apply on a paper form if you’re not an EU, EEA or Swiss citizen and you’re:

  • a family member of a British citizen and you lived with them outside the UK in an EU or EEA country or Switzerland
  • a family member of an EEA citizen who’s become a British citizen
  • a carer for a British, EU, EEA or Swiss citizen

You must also apply on a paper form if you don’t have or can’t get hold of your passport or national identity card.

Contact your nearest Citizens Advice if you think you need to apply on a paper form.

Starting the application

You can start the application online or on an Android smartphone. First, you have to prove your identity using your identity document.

Your identity document is your:

  • passport or national identity card if you’re an EU, EEA or Swiss citizen
  • passport, residence card or permit with a biometric chip if you’re from outside the EU, EEA or Switzerland

If you’re applying from outside the UK

You must use the Home Office app to scan your identity document. You can’t start your application online.

If you have problems using the internet

You can get help from the Home Office's assisted digital service if you aren't confident using the internet. The service is provided by We Are Digital.

They can help you over the phone. You might be able to visit someone or they might be able to visit you at home - this will depend on where you live. Find out more about how to get help from We Are Digital on GOV.UK.

We Are Digital
Telephone: 0333 344 5675 
Text: 07537 416 944 - text the word VISA
Textphone (using Next Generation Text): 18001 0333 344 5675
Monday to Friday, 9.00am to 5.00pm
Saturday, 9.00am to 4.00pm

Phone calls to the telephone or textphone number can cost up to 9p a minute from a landline or between 3p and 55p a minute from a mobile. Your phone supplier can tell you how much you’ll pay.

If you don't have internet access

You can use the internet free of charge at:

If you don’t want to send in your identity document

You should start your application on an Android smartphone if you don’t want to send your identity document to the Home Office.

You use the Home Office app to scan your document. Your document must have a biometric chip. If it has a chip, it will have this symbol on it:

If you’re from a country outside the EU, EEA or Switzerland, you can only scan your biometric residence card, not your passport or residence permit. If you don’t have a biometric residence card, you’ll have to start the application online and send in your passport or residence permit.

Using the Android app

You can use your phone or someone else’s. The phone doesn’t store the details of your identity document.

After you’ve scanned the document you’ll be taken to the online application form.

Check if the app will work on your Android smartphone

Your phone needs to have Near Field Communication (‘NFC’) - the contactless technology that lets you use your phone to pay for things.

Find out if your Android phone has NFC on Google.

Download the app from the Google Play Store.

If the app doesn’t scan your identity document

Phone the EU Settlement Scheme Resolution Centre if you can’t get the app to scan your identity document. They can talk you through how to do it.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0010
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9.30am to 4.30pm

You can ask a question about the scheme on GOV.UK - they'll reply within 5 working days.

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

If you can't use an Android smartphone

If you don't have an Android phone or you can't borrow someone else's, you have 2 options:

  1. Go to your nearest Citizens Advice - which can help you for free - or a document scanning centre which you usually have to pay for.
  2. tart the application online and fill in the details of your identity document. You have to upload a digital photo of yourself and post your identity document to the Home Office at the end of the application

Start your application online on GOV.UK.

If you're having problems finishing your application

Contact your nearest Citizens Advice if you're worried about:

  • answering questions on the application form
  • what evidence you should upload

Logging in to your application

Contact the EU Settlement Scheme Resolution Centre if you're having trouble logging back in to your application.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0010
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9.30am to 4.30pm

You can ask a question about the scheme on GOV.UK - they'll reply within 5 working days.

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

If you’re having problems with your paper form

It might take a few weeks for the Home Office to send out a paper form after you’ve asked for one. If it has not arrived, contact the EU Settlement Scheme Resolution Centre.

It will arrive with some of your details already filled in. You can correct mistakes on the form - for example if your name is spelled wrong. You should contact the EU Settlement Scheme Resolution Centre to tell them what changes you’ve made.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0010
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9.30am to 4.30pm

You can ask a question about the scheme on GOV.UK - they'll reply within 5 working days.

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

Changing your application after you submit it

Contact the EU Settlement Scheme Resolution Centre to:

  • correct mistakes - for example if you accepted pre-settled status and you want settled status
  • change any of your details - for example, your home address

You can change your email address and phone number online on GOV.UK.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0010
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9.30am to 4.30pm

You can ask a question about the scheme on GOV.UK - they'll reply within 5 working days.

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

Getting and proving your status

The Home Office will email you a letter to tell you what status they’ve given you.

Find out what to do if you disagree with the decision.

You need to view and prove your status online. The link will be in your decision letter.

Find out more about how you prove your status on GOV.UK.

Viewing your child’s status

Your child will have their own online status. You’ll need the email address or phone number you use to apply to view and update your child’s status.

Keeping your status up to date

You need to update your online status if you renew or replace the identity document you used to apply or you change your name.  

Find out how to update your details online for the EU Settlement Scheme on GOV.UK.

If you renew your passport or national identity card

You must update your online status with your passport or identity card number when you renew it.

Your online status will be checked at the border when you enter the UK. If your passport or identity card number isn’t the same as the one on your online status, you might not be allowed back into the UK.

If you change your name

You must update your online status with your new name.

Your online status will be checked at the border when you enter the UK. If your name on your passport or identity card isn’t the same as your online status, you might not be allowed back into the UK.

Did this advice help?
Why wasn't this advice helpful?

Please tell us more about why our advice didn't help.

Did this advice help?

Thank you, your feedback has been submitted.