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Get help with online scams

This advice applies to Scotland

Coronavirus - be aware of new scams

It's important you're aware of the many new scams around at the moment because of coronavirus. Scams to look out for include:

  • advertising face masks or medical equipment at high prices
  • emails or texts pretending to be from the government
  • emails offering life insurance against coronavirus
  • people knocking at your door and asking for money for charity

If you see emails or texts about coronavirus from someone you don't know, or from an unusual email address, don't click on any links or buy anything.

Don't give money or personal details to anyone you don't know or trust - for example someone who knocks on the door and offers to help.

You can contact our scams advisers if you:

  • think you might have found an online scam
  • need advice about scams
  • want to report an online scam

We'll let you know what to do next, and give you support on the issues you might be facing.

Talk to us online

Use our web chat to talk to an adviser online. We can give advice about online scams and can also help if you've already been scammed. We'll need to ask you for a few details, including your postcode.

Chat is available from Monday to Friday, 9am to 5pm. It's closed on bank holidays. 

Use the online scams helper

The online scams helper helps you check if something might be a scam. It also gives advice on what to do if you’ve been scammed. 

Find out more about the online scams helper.

To report another type of scam

To report a scam that isn't an online scam, for example a phone scam, check the advice on how to report a scam.

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