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Modern slavery statement

This statement sets out Citizens Advice’s actions in 2018-19 to understand the potential modern slavery risks related to its activities and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in our own business - and that in so far as possible, our suppliers hold the same ethos.

Citizens Advice is a major UK voluntary sector organisation that provides free, confidential and independent advice to help people overcome their problems. We are a network of around 280 independent local charities across England and Wales, and our services are provided by over 22,000 trained volunteers and 7,000 paid staff. We are a voice for our clients and consumers on the issues that matter to them. This statement is made on behalf of the national charity, formally known as the National Association of Citizens Advice Bureaux.

As an organisation we value diversity, champion equality and actively challenge discrimination. We recognise the importance of our role in taking a robust approach to the global problem of slavery and human trafficking. We helped 2.6 million people face to face, over the phone, by email and webchat last year. This included many people in vulnerable situations. We have collaborated with the Human Trafficking Foundation to ensure that our advisers understand what modern slavery and human trafficking are, and that they are alert to the key warning signs in adults and children. We offer digital advice to help people understand whether they or someone they know may have been a victim of human trafficking, to signpost them to specialist support organisations, and we explain what might happen if they make a police report.

We are absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that users of our services and suppliers within our supply chains are free from slavery and human trafficking. We have a professional commercial and contracting team and our internal policies and procedures require that we and our suppliers ensure compliance with the requirements of modern slavery legislation when we make key commercial decisions.

Our national organisational policies with direct relevance to modern slavery include safeguarding, whistleblowing, complaints, dignity at work, and procurement. Neither our own staff, who are largely directly employed, nor our national Witness Service volunteers are in any category which is generally seen to be vulnerable to modern slavery in the UK.

This statement is made voluntarily, in support of the principles of the Modern Slavery Act 2015. It has been approved by the Citizens Advice trustee board and signed by the Chief Executive on their behalf.

Gillian Guy

Chief Executive

[12 March 2019]