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Help to Claim Adviser

Position: Help to Claim Adviser

Location: Lewisham

Closing date: 18 August 2022

Role details

Job title: Help to Claim Adviser
Location: Lewisham, London
Salary: £22 - 27k per annum
Salary pro rata: No
London allowance: No

Hours per week: 35 hours
Type of contract: Fixed term
End date of contract : Mar 31, 2023

Closing date for applications: Aug 18, 2022

Link to job pack for application :

Help to Claim Adviser

  • - £22k-27k per annum depending on experience
  • - Full-time (35 hours)
  • - Fixed-term until 31st March 2023 with possibility of extending until 31st March 2024
  • - Remote working with some travel within Lewisham (SE13 5EU)

The role

Citizens Advice Lewisham delivers the “Help to Claim” service which offers end-to-end support to help people make a new Universal Credit claim and ensure they receive their first payment.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. For full job pack and application instructions, please visit our website.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.