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Help to Claim Adviser

Position: Help to Claim Adviser

Location: Liverpool

Closing date: 11 August 2022

Role details

Job title: Help to Claim Adviser
Location: Liverpool
Salary: £22,950
Salary pro rata: No
London allowance: No

Hours per week: 35
Type of contract: Fixed term
End date of contract : Mar 31, 2023

Closing date for applications: Aug 11, 2022
Closing time: 5:00 PM
Interview date: Aug 23, 2022

Link to job pack for application:

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone, web chat and video support for Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit, and you will be confident in your ICT skills to support clients in making their claim

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.