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Help to Claim Adviser

Position: Help to Claim Adviser

Location: Remote/Home Working

Closing date: 31 December 9999

Role details

Job title: Help to Claim Adviser

Location: Remote/Home Working

Salary: £23,484

Salary pro rata: Yes

London allowance: No

Hours per week: 37.5

Type of contract: Fixed term

End date of contract: 31.03.2023

Interview date: to be agreed 

Link to job pack:

Citizens Advice Carlisle & Eden (CACE) has been offered funding for an additional 5.6 fulltime Help to Claim advisers.

We’re therefore seeking Expressions of Interest from experienced Help to Claim advisers, who will be automatically shortlisted for interview.


Hours                         CACE fulltime hours = 37.5 per week (7.5 hours per day)

Salary                          £23,484

Location                     Remote/Home working

Delivery channels     Telephone, Webchat, Video

Term                           12 months

Interviews                  To be agreed

Please note, the interview will take place over Microsoft Teams and there will also be a short test to complete.

For further information, including the Role Profile, Person Specification and the Expression of Interest Form, please visit:

If you’re interested in the role, please complete the Expression of Interest form by 9am on Monday 28 March 2022.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.