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Assistant Head of Advice

Position: Assistant Head of Advice

Location: East Herts (Hybrid working)

Closing date: 29 June 2022

Role details

Job title: Assistant Head of Advice
Location: East Herts (Hybrid working)
Salary: £28,140 FTE
Salary pro rata: Yes
London allowance: No

Hours per week: 22.5
Type of contract: Permanent

Closing date for applications: Jun 29, 2022
Closing time: 12:00 PM

Interview date: Jul 06, 2022

Link to job pack for application :

This is a great time to join our organisation. Our new strategic plan focuses on ensuring that clients can easily access our advice service; that we have sufficient skilled advisers to help clients with their advice issues however complex, and that we actively reach out to the most vulnerable and excluded people and those whose problems cannot be solved by phone or digital advice.

The incumbent will assist the Head of Advice in overseeing the delivery of our generalist advice service and specialist advice projects to ensure that the service we offer to our clients is the best that it can be. This will involve working closely with the volunteer advisers, the training team, project team and advice session supervision team, and to act as a session supervisor when required.

  • Our ideal candidate will have experience of working within Citizens Advice in an advice- giving capacity. However, more important are strong administrative and operational skills including communication, teamwork, time management, organisation, planning and problem solving.
  • Good IT skills are essential.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.