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Adviceline Telephone Adviser

Position: Adviceline Telephone Adviser

Location: Buckinghamshire

Closing date: 31 July 2022

Role details

Job title: Adviceline Telephone Adviser
Location: Buckinghamshire
Salary: £23,000 FTE for 37 hours
Salary pro rata: Yes
London allowance: No

Hours per week: 42 hrs/week available (min 21hr commitment)
Type of contract: Permanent

Closing date for applications: July 31, 2022
Link to job pack for application and/or email address for more information: https://citizensadvicebucks.org.uk/support-us/vacancies

As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity which provides a free and accessible advice and information service to clients across Buckinghamshire.  

You will be joining a supportive team of over 50 staff and around 100 volunteers all determined to do our best for our clients.  Our core values are that we are client-centred, friendly, kind, professional and that we respect our clients, ourselves and each other. 

An Adviceline Telephone Adviser provides information and advice to help our clients online or over the phone to explore the issues that they need help with and find the information and advice that they need to solve their problems. For clients who have more detailed advice/support needs, adviceline advisers will provide advice to them, and with a supervisor, consider signposting to members of the generalist team, or to suitable external organisations via signpost or referral. If you are able to gather key information through use of effective questioning techniques, we can provide training in the enquiry areas.

A full Job Pack and details of how to apply can be found on our website.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.