Social care complaints procedure
Explains how to make a complaint if you are unhappy about adult social care services, covering who can complain, time limits and the complaints procedure.
Explains which health and adult social care organisations must have a policy in place for handling complaints, the standards of service you can expect if you make a complaint, and what to do if the organisations don't meet these standards.
Explains how a local authority should investigate concerns about adult social care services and the kind of response you should expect for the concerns you raised.
Flowchart showing the process for making a complaint about an adult social care service.