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Problems with your settled status decision

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After you apply to the EU Settlement Scheme, the Home Office will email you a decision letter to tell you what status they’ve given you.

Don’t worry if you’re still waiting for your decision letter. The Home Office will contact you if they want more information from you before they make a decision.

Find out how long it takes to get a decision on GOV.UK.

You can contact the EU Settlement Scheme Resolution Centre to check the progress of your application.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

If you got pre-settled status but expected to get settled status

Your decision letter from the Home Office will tell you the reasons why you’ve been given pre-settled status and not settled status.

If your letter doesn’t say you applied for settled status, you might have accepted pre-settled status by mistake when you filled in the online application form. Contact the EU Settlement Scheme Resolution Centre to find out if you did this. They can look at your application form. You can apply to the EU Settlement Scheme again to get settled status.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

If you did apply for settled status but didn’t get it, there are ways you can get a new decision. Your decision letter will tell you if you can apply again or ask for the decision to be looked at again - this is known as an ‘administrative review’.

If you have new information or evidence, you should apply again. If you don’t have new evidence and you think the Home Office made a mistake, you should ask for an administrative review.

If you have new information or evidence

You should apply again if you:

  • can give new information - for example, other names you’ve been known by and different spellings of your name
  • can provide new evidence to show you’ve lived in the UK for 5 years in a row

It’s free to apply and you have 70 days to finish your application.

Find out what evidence you can use

You can get advice from your nearest Citizens Advice before you apply again.

You can ask for an administrative review instead if you have new evidence or information. However, it costs £80 and the Home Office will not refund your fee if they change their decision.

If you don’t have new evidence

You should ask for an administrative review if you think you should have got  settled status but you don’t have any new evidence.

You might need to do this if you:

  • are retired and you’ve lived in the UK for less than 5 years
  • stopped work because you were ill or injured and you’ve lived in the UK for less than 5 years
  • uploaded evidence that shows you’ve lived in the UK for 5 years in a row and you think the Home Office made a mistake

An administrative review costs £80 and you must submit it no later than 28 days after the date on your decision letter.

The Home Office will refund your £80 fee if they change their decision because they made a mistake.

Get advice from your nearest Citizens Advice before you ask for an administrative review.

If you’ve missed the 28-day deadline to ask for an administrative review, you should apply again to the EU Settlement Scheme. It’s free to apply again and you can apply as many times as you need to.

Find out more about asking for an administrative review on GOV.UK.

If you’ve been refused any status

It’s rare for someone to be refused any status under the EU Settlement Scheme.

Your decision letter will tell you why you’ve been refused. It will also tell you if you can apply again or ask for the decision to be looked at again - this is known as an ‘administrative review’.

Contact your nearest Citizens Advice if you’ve been refused any status.

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