16 Mawrth 2020
Citizens Advice welcomes the opportunity to provide early input to the ERGP Work Programme 2021. We believe the ERGP and its members should work closely with consumer rights organisations like Citizens Advice to make sure all postal consumers are protected.
29 Medi 2019
Response in postal advocate capacity. Looks at how consumers access cash, alternative options, ensuring vulnerable people are not excluded.
24 Mai 2019
Citizens Advice’s response to the Business Energy and Industrial Strategy Select Committee's Post Office Network inquiry
24 Ionawr 2019
Citizens Advice’s response to The European Regulators Group for Postal Services (ERGP) consultation on the report 'Developments in the postal sector and implications for regulation'
3 Rhagfyr 2018
Response to House of Lords Select Committee on the Rural Economy
4 Hydref 2018
Citizens Advice is the statutory advocate for postal consumers in England and Wales. Read our response to Ofcom’s Second Class safeguard caps consultation here.
12 Medi 2018
Consultation response highlights the role of post offices on the high street, including provision of mail services, access to cash and banking, community support and services to small businesses.
4 Mehefin 2018
Citizens Advice's response to Ofcom's first consultation on recovering postal regulation and consumer advocacy costs.
9 Awst 2016
Citizens Advice’s response to Ofcom’s Review of the regulation of Royal Mail supports proposals to retain the current framework but expresses concerns over removals of consumer protections.
28 Ionawr 2016
The Annual Report 2014-15 from Consumer Futures
13 Tachwedd 2015
Citizens Advice response to the European Commission consultation on cross-border parcel delivery
13 Tachwedd 2015
Citizens Advice Service response to Ofcom’s Review of the regulation of Royal Mail: Discussion document published 17 July 2015
13 Tachwedd 2015
Citizens Advice service and Consumer Council for Northern Ireland response to Ofcom’s consultation on universal service exceptions to Royal Mail’s universal service obligation
22 Mehefin 2015
Citizens Advice service and Consumer Council for Northern Ireland response to Royal Mail United Kingdom and Royal Mail Overseas Letter Post Scheme - improving the claim process
21 Ebrill 2015
Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Ofcom’s Stakeholder views on Postal Complaint Handling and Redress
9 Mawrth 2015
BIS select committee evidence submission into competition in the UK postal sector and the universal service obligation
9 Mawrth 2015
Citizens Advice response to Consumer Council for Northern Ireland Business Plan 2015/16
9 Mawrth 2015
Citizens Advice response to Ofcom’s consultation on Royal Mail Access Pricing review
26 Chwefror 2015
Citizens Advice response to Ofcom’s Draft Annual Plan 2015/16
13 Chwefror 2015
Citizens Advice response to Royal Mail Overseas Letter Post Scheme
