Post policy research and consultation responses
We represent postal consumers by promoting and protecting the interests of post and post office consumers across England and Wales.
As the statutory consumer body for postal consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of postal consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Post consultation responses
- Citizens Advice input to ERGP’s Work Programme 2021
- Payment Systems Regulator - Call for views: cash access, use and acceptance
- Business Energy and Industrial Strategy Select Committee's Post Office Network inquiry - Citizens Advice response to call for evidence
- The ERGP consultation on the report 'Developments in the postal sector and implications for regulation'
- House of Lords Select Committee on the Rural Economy - Citizens Advice response to call for evidence
- Gweld popeth
Post policy research
- Banking on it: How well are post offices delivering cash and banking services?
- Parcel companies need to support at-risk groups during the Covid-19 pandemic
- On the receiving end: How post can enable domestic abuse
- The market which isn’t delivering
- Best Practice Guide for Parcel Complaints
- Gweld popeth