Energy policy research and consultation responses
We are the official consumer body for energy. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market.
Energy policy research
- Getting support to those who need it: How to improve consumer support in essential services
- Lessons for net zero: What past energy efficiency and low carbon home improvement schemes tell us
- Taking the temperature: consumer choice and low carbon heating
- Meeting net zero - Options for network company highly anticipatory investments in a post-COVID-19 environment
- Understanding High and Low Electricity usage
- Gweld popeth
Energy consultation responses
- Citizens Advice response to Scottish Energy Consumers Commission Draft Work Plan 2020/21
- Citizens Advice response to Ofgem’s supporting retail innovation: Policy consultation
- Response to Ofgem consultation on reviewing the impact of COVID on the price cap
- Citizens Advice response to ENA Flexibility Consultation 2020
- Citizens Advice response to Ofgem RIIO-ED2 Methodology Consultation
- Gweld popeth
The smart meter rollout - our data
Use our interactive charts to explore the calls we get about problems with smart meters.