HM Treasury - Access to Cash: call for evidence
Post-covid, there is a potentially greater role for post offices in delivering access to cash and banking services. Although industry anticipates the pandemic will result in a permanent reduction in cash usage, cash will remain important, especially for more vulnerable groups.
In the context of further bank branch and ATM closures, our evidence indicates the post office network presents a potentially cost-effective part of the solution to the access to cash problem. Post offices are already providing these services and overall service standards are largely good and customers are satisfied. The network has excellent geographic coverage and is extensively used by many of those most likely to need to access cash, including vulnerable groups and small businesses.