22 Ionawr 2018
We broadly agree with the proposals Ofgem is making to push down on the costs requested by DCC. However we are concerned by the increase in external and internal costs which consumers ultimately pay.
1 Chwefror 2018
We support the development of a MIS. This must deliver value for consumers, protect data privacy, and align with Ofgem’s programme to improve switching.
10 Chwefror 2018
Citizens Advice welcomes the opportunity to respond to Ofgem proposals for a targeted price cap. These documents outline our views on the consumers who need protecting and how the cap should be designed.
22 Ionawr 2018
Our response to Ofgem’s consultation on the Electricity System Operator (ESO) Regulatory and Incentive Framework from April 2018.
22 Ionawr 2018
Citizens Advice’s response to the Competition and Market Authority’s statement of scope on their market study into heat networks citing key consumer concerns.
15 Ionawr 2018
Citizens Advice welcomes the government’s renewed focus on home energy efficiency policy. To be effective, policies need to reflect consumer behaviour and needs.
22 Rhagfyr 2017
Citizens Advice welcomes Ofgem’s call for evidence on the supplier hub arrangements. Our priority is to ensure consumer interests are at the centre of the conversations. Consumer protections must keep pace with an evolving market.
8 Ionawr 2018
We recognise many of the policy challenges identified by the Helm review of energy costs and support some, but not all, of its recommendations. In particular, we highlight the need for more effective network regulation and a level playing field in the procurement of new low carbon electricity generation. We express significant concern at the review’s proposal that industry should be exempted from the cost of decarbonisation at household customers expense.
19 Rhagfyr 2017
We broadly support the proposal that suppliers should only charge for energy used in the previous year, but would prefer a shorter limit for consumers with smart meters.
5 Rhagfyr 2017
We support Ofgem’s decision to allow Co-operative Energy to claim some costs associated with it taking over the supply of GB Energy Supply Limited’s customers when the latter went bust.
15 Tachwedd 2017
Pay-as-you-save schemes could play a role in promoting energy efficiency improvements, but only if they are accompanied by other steps to increase consumer demand and maintain consumer protection.
30 Tachwedd 2017
We recognise the need for these changes, which have some consumer benefits, but also increase the risk of consumers being confused by estimated costs.
6 Tachwedd 2017
We support Ofgem’s proposed changes to the switching arrangements, which should improve switching reliability and speed.
24 Tachwedd 2017
Citizens Advice’s consultation response to the operational transition of smart meters.
2 Hydref 2017
Citizens Advice sets out its views on how half-hourly settlement impacts customer messaging and competition - and how data access is at the heart of it.
2 Hydref 2017
We comment on how Distributed Energy Resources can be best used by the electricity system in the future.
2 Hydref 2017
We support allowing more flexibility with default tariffs, but Ofgem should strengthen its controls to ensure consumers benefit
2 Hydref 2017
Ofgem should assess whether the potential benefits of using UK Link outweigh the costs and benefits of using a competitive tender process
7 Medi 2017
Citizens Advice sets out its views on the future of energy network price controls.
16 Medi 2019
Citizens Advice remain strongly supportive of the planned approach to the development of the new REC and its role in facilitating faster, more reliable switching.
