13 Chwefror 2017
We outline our reasoning for supporting Ofgem’s suggested change to regulation, whilst raising concerns about the accessibility and quality of networks’ complaints handling procedures.
10 Chwefror 2017
Citizens Advice responds to BEIS’ consultation on implementing MiData in the energy sector
3 Chwefror 2017
Citizens Advice responds to Ofgem consultation on changes to Industry Codes governance as a result of the CMA enquiry.
16 Ionawr 2017
Citizens Advice responds to the BEIS/Ofgem call for evidence outlining principles and values that should guide transition to smart, flexible energy system
13 Ionawr 2017
We support the approach outlined in the consultation. But we are concerned about the amount of change occurring in the industry at the same time, and potential impact on the data privacy framework for smart meter consumers.
12 Ionawr 2017
Citizens Advice submission on the costs and benefits of tidal power to the Hendry Review of tidal lagoons
20 Rhagfyr 2016
Our response to the Department for Business, Energy and Industrial Strategy consultation on removing the early rollout obligation for SMETS2 smart meters.
5 Ionawr 2017
We set out our views on the DCC’s business case, margin and incentives for activities as part of the next phase of the Switching Programme.
28 Tachwedd 2016
We support more testing of consumer engagement measures, but set out the need for consumer safeguards and measures to ensure that all consumers benefit
3 Ionawr 2017
Citizens Advice responds to the DCC consultation on the enrollment and adoption of SMETS1 meters
22 Tachwedd 2016
18 Tachwedd 2016
We suggest a number of areas where the CMA’s draft order to implement a marketing database for disengaged consumers could be improved.
17 Hydref 2016
Citizens Advice’s formal response to Ofgem’s review of the RIIO-T1 price control.
7 Hydref 2016
As the statutory energy consumer voice, Citizens Advice welcomes the proposals focus on tackling fuel poverty. The government needs to go further to help consumers in the most need.
7 Hydref 2016
We support Ofgem's rationale for publication, that transparency between suppliers can help deliver better compliance in delivery of their obligations.
30 Medi 2016
Citizens Advice response to Ofgem’s proposals for changes related to tariff comparability and marketing following the CMA’s final proposals for the energy market.
24 Chwefror 2021
Citizens Advice response to Ofgem’s proposals for changing the process of allocating voluntary redress payments, including proposals to use allocate these using a third party.
30 Medi 2016
Citizens Advice response to Ofgem’s proposals for changes to the Confidence Code following the CMA’s final proposals for the energy market.
24 Chwefror 2021
Citizens Advice response to Ofgem’s proposals for the operational performance regime for the DCC
