Proposal to tackle subscription traps
6 Mawrth 2020
This proposal outlines measures to tackle the subscription traps in a way that is proportionate to the detriment, but also reflects the positive value of the growing subscription economy.
Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.
6 Mawrth 2020
This proposal outlines measures to tackle the subscription traps in a way that is proportionate to the detriment, but also reflects the positive value of the growing subscription economy.
28 Medi 2018
Deep, structural price discrimination against disengaged and loyal consumers is a persistent feature of essential markets, costing consumers £4.1 billion a year.
19 Medi 2018
How the handset loyalty penalty and lack of price transparency affect consumers
31 Awst 2018
We wanted to explore how the growth of ‘big data’ might affect the prices people pay for essential services.
27 Gorffennaf 2018
This report sets out the work which Citizens Advice carried out in 2017/18 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market. It is divided into three chapters, covering our work on energy, post and cross-sector issues. Each chapter reports against the priorities set out in our 2017/18 work plan published last year.
5 Gorffennaf 2018
27 Mehefin 2018
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2018/19.
24 Mai 2018
An exploration of the issues people with mental health problems face managing their essential services and communicating with providers.
24 Mai 2018
This report, based on interviews with advisers, shows how energy, telecoms and financial services can provide better support for people with mental health problems.
27 Mawrth 2018
The cost of exiting broadband contracts has risen 50% over the past 8 years, Ofcom needs to ensure that these rising costs are scrutinised.
2 Mawrth 2018
New research finds that 14 million people suffered the knock-on effects of consumer problems in the last year, affecting their lives, finances and health
1 Chwefror 2018
Customers’ loyalty in essential service markets could be costing them nearly £1,000
26 Ionawr 2018
The Consumer Green Paper is an important opportunity for the Government to tackle widespread problems in telecoms markets by establishing a statutory consumer advocate.
23 Ionawr 2018
We look at the impact of problem gambling on the lives of gamblers, their families and other people.
19 Rhagfyr 2017
The Citizens Advice draft consumer work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2018/19.
24 Tachwedd 2017
New research from Citizen's Advice finds that 2 in 3 home insurance customers face the loyalty penalty - with some paying up to 70% more for their policy.
16 Awst 2017
The role of automated switching services like Next Generation Intermediaries: a game changer for consumer markets?
3 Awst 2017
7 in 10 people have been targeted by a scam in the last 2 years. What more can be done to protect consumers and increase reporting?
27 Gorffennaf 2017
Loyal customers who don’t remortgage after their fixed term deal ends can pay £400 extra a year, with 1.2 million people paying more than if they switched.
30 Mehefin 2017
Citizens Advice annual report of consumer activities in 2016/17