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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

The cost of loyalty

1 Chwefror 2018

Customers’ loyalty in essential service markets could be costing them nearly £1,000

Changing the story on scams

3 Awst 2017

7 in 10 people have been targeted by a scam in the last 2 years. What more can be done to protect consumers and increase reporting?

The Future of Digital Comparison Tools

4 Mai 2017

This report explores consumer perceptions and use of digital comparison tools in essential services markets including insurance, energy and telecoms