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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

Citizens Advice Consumer Annual Report 2020-21

15 Gorffennaf 2021

This report sets out the work Citizens Advice carried out in 2020-21 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.

Citizens Advice Consumer Work Plan 2021/22

13 Gorffennaf 2021

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2021/22.

Citizens Advice Consumer Work Plan 2020/21

6 Gorffennaf 2020

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2020/21.

Citizens Advice Consumer Annual Report 2018-19

28 Mehefin 2019

This report sets out the work Citizens Advice carried out in 2018/19 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.

Citizens Advice Consumer Work Plan 2019-20

27 Mehefin 2019

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2019/20.

The Mental Health Premium

4 Mawrth 2019

Essential services aren’t working for people with mental health problems, and it’s costing them £1,100 - £1,550 a year

Automation for the Nation

13 Rhagfyr 2018

A report exploring how automatic compensation could be extended and improved in consumer markets.

Proposal to tackle subscription traps

6 Mawrth 2020

This proposal outlines measures to tackle the subscription traps in a way that is proportionate to the detriment, but also reflects the positive value of the growing subscription economy.