"Stronger options" needed to end mortgage loyalty penalty says Citizens Advice
10 Mawrth 2020
Citizens Advice has responded to the Financial Conduct Authority’s research on mortgage switching.
Sick pay advice searches soar as Citizens Advice warns Budget must address growing concerns about coronavirus
9 Mawrth 2020
In response to the coronavirus outbreak, Citizens Advice is urging the Chancellor to shore up protections for millions of workers in Wednesday’s budget, including making immediate changes to Universal Credit.
Government must act to prevent millions of workers facing “an impossible choice” in wake of coronavirus
3 Mawrth 2020
Citizens Advice is urging the government to protect millions of workers who may be pushed into financial hardship by government advice to self-isolate during the coronavirus.
Energy autoswitcher customers not always getting the best deals
3 Mawrth 2020
Some energy autoswitching services are comparing fewer than 15 out of around 70 possible energy suppliers, despite claiming to cover most of the market. The result is some customers are paying £70 a year more than if they’d found a good deal and switched themselves.
Domestic abuse survivors have lost over £7 billion as perpetrators intercept their post, Citizens Advice warns
28 Chwefror 2020
Citizens Advice has found that almost half (47%) of survivors of domestic abuse have had their post intercepted, opened or hidden by the perpetrator.
Wrong side of the tax: Hidden financial hardship of those in council tax arrears revealed
25 Chwefror 2020
New research from Citizens Advice finds that many people in council tax arrears can’t afford to pay their debts, and have an average of just £7 left at the end of the month after covering their living costs. Some four in 10 have no money left at all.
New automatic payments for delays in switching “should give people more confidence to shop around”, says Citizens Advice
12 Chwefror 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement of new automatic compensation for customers who have problems switching their energy supplier.
Ending the benefits freeze won’t stop families facing the choice between heating and eating
10 Chwefror 2020
MPs are today (10/02/2020) set to end the benefits freeze by agreeing to increase income-related benefits by inflation. While a welcome move, new analysis by Citizens Advice shows that almost 4 in 10 households that seek debt advice and receive these frozen benefits would still not have enough money to cover their costs by 2024 - even if these rises were to continue in future years.
Ofgem decarbonisation plan sets out ‘the right challenges’, says Citizens Advice
3 Chwefror 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s Decarbonisation Action Plan.
NAO report is more evidence of “major windfall” for energy networks, says Citizens Advice
30 Ionawr 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the National Audit Office (NAO) report that found that consumers had paid more than they should under the current price control for electricity network companies.
Citizens Advice prepares for the busiest time of the year for debt advice
28 Ionawr 2020
The last week of January is the busiest time for debt advice at Citizens Advice. Analysis of last year’s data revealed that on a single day, 29 January 2019, Citizens Advice offices helped 2,776 people with a debt problem- 24% above the daily average.
Government risks “fatally undermining” net zero target, says Citizens Advice
23 Ionawr 2020
Citizens Advice is warning the government it risks fatally undermining the country’s ability to achieve net zero by 2050 unless it puts the public at the heart of the process
Citizens Advice response to the Ofcom update on its Fairness for Customers programme
9 Ionawr 2020
“As the government and Ofcom have recognised, it is unfair to continue charging people for their mobile handset after their contract has ended.
Citizens Advice responds to iSupply paying £1.5 million for price cap overcharging
16 Rhagfyr 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that iSupply is to pay £1.5 million pounds for price cap overcharging.
Energy customers still struggling to get accurate bills says Citizens Advice
12 Rhagfyr 2019
An accurate bill is the top priority for energy consumers, according to a new poll by Citizens Advice.
Failed energy suppliers cost consumers £255m since 2018, says Citizens Advice
5 Rhagfyr 2019
Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.
Parcel delivery companies must do more for disabled consumers, Citizens Advice says
5 Rhagfyr 2019
As Black Friday and Cyber Monday deliveries start to arrive, Citizens Advice is calling on parcel companies to take action so they serve disabled consumers.
Citizens Advice says problems with parcels cost consumers at least £85 million a year
5 Rhagfyr 2019
As many Black Friday and Cyber Monday deliveries arrive this week and Christmas shopping ramps up, Citizens Advice has found problems with parcels affect over half (59%) of those who shopped online in the past year.