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Welfare Benefits/Universal Credit Adviser

Position: Welfare Benefits/Universal Credit Adviser

Location: Wakefield, West Yorkshire

Closing date: 13 Rhagfyr 2019

Role details

Salary: £25,465-£28,055 (dependent on experience)

London allowance: No

Salary pro rata: No

Hours per week: 37

Type of contract: Fixed term

End date of contract: 2020-03-31

Closing date for applications: 2019-12-13

Interview date: 2019-12-16

How to apply - E mail or telephone 01924 378063

We have an exciting opportunity for a Welfare Benefits/Universal Credit Adviser to join our team.

The successful candidate will provide end to end face to face, telephone and web chat support for Legacy Benefits and Universal Credit claimants. You will guide people through the claims process – offering tailored support to help them use the flexibilities available in Universal Credit, helping them to get their first payment on time and making sure they are ready to manage it when it arrives. You will also assist claimants with matters such as benefit calculations, form filling, reconsiderations and appeals. You will also identify appropriate referrals for advice needs outside the scope of this project.

The service will include the provision of advice, information, digital support and casework. Candidates should be able to travel within the Wakefield District to facilitate co-location working.

Please note fixed term - possible 12 month extension.

For an application pack please email or telephone District Office on 01924 378063

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.