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Universal Credit Help to Claim Adviser

Position: Universal Credit Help to Claim Adviser

Location: Skegness

Closing date: 23 Rhagfyr 2019

Role details

Citizens Advice Lindsey

Vacancy: Universal Credit Help to Claim Adviser

Main base: Skegness

Work locations could include our other offices at Louth and Mablethorpe and Job Centre Plus offices, travel expenses paid.

Hours: 30 hours per week, either four or five days across the week, hours to be agreed.

Salary: Starting salary grade circa £19K dependent on skills and experience.

If fully competent in all aspects of the role then we are happy to discuss salary grade further.

Fixed term contract: Currently until March 2021, but this could be extended.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as making a commitment to the aims and principles of the Citizens Advice Service. If you feel you have transferable skills and the potential to carry out the role with support and development, please apply.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

You’ll have the ability to manage own time well and work independently away from the main base at our other offices and in partnership with Job Centre Plus.

“Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.

Citizens Advice now delivers a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

Closing Date: 23rd December, 12 noon

Interview Date: January 2020

Start date: January 2020

If you have the skills and qualities or potential to fulfil the role, please contact for an application pack.

If you have any questions please contact

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.