Goods and services - what are the different types of discrimination?
If you've been treated unfairly by a trader or service provider, like a shop, bank or energy provider it may be unlawful discrimination.
This section explains what the different types of unlawful discrimination are when you buy or receive goods and services. This section also covers when you receive services from a public sector organisation, like a local authority or the police.
Explains what direct discrimination means and when the unfair treatment you experience when buying goods or accessing services is unlawful.
Explains what indirect discrimination means and when a policy, practice or rule, which disadvantages you when buying goods or accessing services, is unlawful.
Explains the duty of a trader or provider to make reasonable adjustments to allow disabled people to buy goods or access services more easily.
Explains what to do if you think you have been discriminated against because of something connected to your disability, when buying goods or accessing services.
Explains what to do if you think you have been discriminated against when buying goods or accessing services, because you are pregnant or have recently given birth.
Explains what is meant by victimisation, when you have raised concerns about discrimination against you, or someone else, when buying goods or accessing services.
Find out about your rights when you're using services - including services for men or women only.