If something is advertised at the wrong price
If something you want to buy is advertised at the wrong price, you may be able to buy it at the lower price.
Buying in a shop
Your legal rights in a shop will depend on whether you’ve paid for the item yet or not.
If you haven’t bought it yet
If you take an item to the till and are told the price on the tag or label is a mistake, you don’t have a right to buy the item at the lower price. You could still try asking the seller to honour the price.
It’s the same if you see an item advertised anywhere for a lower price than the one on the price tag.
If you’ve already bought it
If the shop sold you an item at a lower cost than they meant to, you don’t have to give it back - they’re only legally entitled to ask you for more money if you’d talked about the price (eg £100) and they ended up charging you much less instead (eg £10).
If you realise you’ve paid more for an item than it was advertised for at the time, ask for the shop to refund the difference between what you paid and what was advertised.
Keep any evidence of the mistake, if you can - for example, you could take a photo of the advert in the shop window.
Your legal rights depend on something fairly tricky in the law: whether or not you have a ‘contract’.
Depending on the company’s terms and conditions, you’ll have legal rights (and a contract) either:
- once you’ve paid for the item
- once they’ve sent it to you
You’ll need to find the company’s terms and conditions to find out where you stand. Contact the Citizens Advice consumer helpline if you need help. It may be too tricky to work out yourself.
If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed.
If you don’t have a contract and someone realises they’ve told you the wrong price, they can cancel your order.
Brexit - If the UK leaves the EU without a deal
If something you've bought from a business outside the UK has problems after 12 April 2019, you’ll need to check the law where the business is based to see what help you can get. You should also check any terms and conditions that you agreed to.