Get help with online scams
You can contact our scams advisers if you:
- think you might have found an online scam
- need advice about scams
- want to report an online scam
We'll let you know what to do next, and give you support on the issues you might be facing.
Call our helpline
You can get advice from a Scams Action adviser by calling 0808 250 5050.
The service is open from Monday to Friday, 9am to 5pm. We're closed on bank holidays.
Calls are free from mobiles and landlines.
Use our chat service to talk to a Scams Action adviser online, or book a face-to-face appointment.
Chat is available from Monday to Friday, 9am to 5pm. It's closed on bank holidays.
If you can't see a chat box on the page, it might mean there are no advisers available. It's worth waiting for a few minutes and then trying again.
Some 'ad blocker' software stops chat working. If you use an ad blocker, make sure you add citizensadvice.org.uk as a trusted site.
Use our form
You can report a scam using our form. You can say on the form if you would like us to email or call you back.
Before you report an online scam to us
You can contact the Scams Action service to report an online scam. Before you get in touch, check our advice on reporting a scam.