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Problems with insurance policies

If you need to make an insurance claim, you may have a problem with getting your money back.

Find out what you can do if you have a problem with your claim.

Your insurer refuses your claim

Reasons why your insurer may refuse your insurance claim or will not pay out the full amount.

Your insurer refuses your claim when you don’t give relevant information

What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013.

Problems with an insurance claim

Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer.

Problems getting insurance

Why insurers might not offer you insurance and what to do if you are having problems with getting insurance.