Statutory consultation on white labels final proposals
Consultation response extract
White labels are a way that companies can enter the energy market without getting a supply licence from Ofgem. White labels operate as a seperate brand but have a licensed energy supplier as a partner, who is responsible for regulatory issues.
Citizens Advice agrees that white labels have the ability to deliver consumer benefits, choice and engagement with the market. However, increased transparency about the relationship between white labels and their partner suppliers is also essential.