Energy Company Obligation (ECO3): improving consumer protection - Citizens Advice response to BEIS consultation
We welcome the government’s desire to improve consumer protection for consumers installing energy efficiency technologies in their homes. The new TrustMark quality scheme, as recommended by the Each Home Counts review, is key in achieving this. We support the proposal that firms delivering ECO should belong to this scheme. The government also should set out plans for monitoring and feedback of the new scheme, to demonstrate that it is operating effectively and providing consumers with adequate protection.