Skip to navigation Skip to content Skip to footer

Welfare policy research

Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.

Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.

Find out about all our welfare policy work.

Right first time?

11 January 2012

Right first time? CAB study of the accuracy of work capability assessment reports for ESA . . . 11 January 2012

Not getting through

18 July 2007

CAB evidence on the new system for claiming benefits from Jobcentre Plus.

Failed by the system

24 June 2010

Why the Employment and Support Allowance isn't working for people living with cancer

Banking Benefits

27 January 2022

Citizens Advice evidence of payment of benefits into bank accounts