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Housing policy research

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.

Our policy work in this area covers issues with the social and private rented sector, mortgages and rent arrears.

Redressing the balance

16 April 2018

The government has proposed to introduce an ombudsman for private landlords. This report shows how to make this work in practice.

It’s broke, let’s fix it

13 July 2017

It’s currently too difficult for tenants to get disrepair fixed. The private rented sector needs stronger consumer rights and better enforcement.

A nation of renters

28 May 2015

Citizens Advice report on how England moved from secure family homes towards rundown rentals.

Still let down

27 March 2015

How letting agents are still ripping off private renters - and what this tells us about consumer protection

Renting uncovered

13 January 2015

Citizens Advice policy research report on evaluating consumer protections in the private rental sector.

Falling short

27 February 2012

Evidence on the case for abolishing the standard interest rate used to calculate support for mortgage interest