Citizens Advice response to consultation on the Energy Consumers Commission 2021/2022 Project Plan
We welcome the opportunity to respond to this consultation. Citizens Advice has statutory responsibilities to represent the interests of energy consumers across Great Britain, and we have received annual funding from the Scottish Government since 2017/18 to ensure our advocacy work reflects the interests of Scottish consumers in Great Britain-wide decision making.
We support the key themes of focus identified in the consultation, Energy Debt, Best Practice and Customer Service, Improving Outcomes for Vulnerable Consumers, and Engagement with Decarbonisation and believe that they will help to improve outcomes for consumers. The projects outlined are relevant to these themes and largely focus on areas of devolved power or where Scottish consumers are disproportionately affected. We look forward to working with the Energy Consumers Commission and Citizens Advice Scotland as they deliver this plan in the coming year.