Flexible and responsive energy retail markets
16 September 2019
Citizens Advice responds to the joint BEIS/Ofgem review into ensuring protections are in place for consumers in the future energy retail market.
Energy consultation responses
Switching Programme and Retail Code Consolidation: Proposed changes to licences and industry codes
26 September 2019
Citizens Advice remain strongly supportive of the planned approach to the development of the new REC and its role in facilitating faster, more reliable switching.
Citizens Advice response to ENA consultation on Application Interactivity and Connection Queue Management
11 September 2019
Our response to ENA’s consultation on Application Interactivity and Connection Queue Management
Citizens Advice response to SPEN Fusion USEF Consultation
30 August 2019
Our response to SPEN’s USEF consultation on the Fusion project
Citizens Advice response to Ofgem’s Decision for access to half-hourly electricity data for settlement purposes
30 August 2019
Citizens Advice wrote to Ofgem regarding their recent decision document on supplier access to consumer smart meter data for settlement and forecasting purposes. We support the decision not to mandate collection of half-hourly smart meter data but are concerned by the ‘minded-to’ position of removing existing consumer opt-outs that currently allow consumers to opt-out beyond giving a meter read every day.
Citizens Advice response to BEIS Hydro Benefit Replacement Scheme and Common Tariff Obligation consultation
30 August 2019
Our response to BEIS Hydro Benefit Replacement Scheme and Common Tariff Obligation consultation
Citizens Advice response to Ofgem working paper on future enabling the market-wide settlement reform Target Operating Model (TOM)
23 August 2019
We share our thoughts on how the new operating model for settlement can be future-proof and other future changes in settlement and metering.
Citizens Advice response to Ofgem’s Request to Review SMICoP under SLC 35 & 41 of the Supply Licence - Publication of SMICoP Customer Surveys
23 August 2019
Citizens Advice supports Ofgem’s proposed changes to SMICOP to increase transparency of consumer survey responses. Our response covers important considerations around the procedure and context of publication.
Citizens Advice response to ENA Open Networks Flexibility consultation
21 August 2019
Citizens Advice response to the ENA Open Networks Flexibility consultation
Citizens Advice letter in support of Smart Energy GB’s microbusiness consultation
21 August 2019
Citizens Advice supports the specific targeting of microbusinesses in the smart meter roll-out. Here’s our letter in support of Smart Energy GB’s microbusiness consultation.
Energy Company Obligation (ECO3): improving consumer protection - Citizens Advice response to BEIS consultation
06 August 2019
We support the making Trustmark a requirement of the ECO scheme. Extra work is needed to guarantee this delivers it’s planned benefits.
Citizens Advice response to Ofgem’s consultation on its draft Consumer Vulnerability Strategy 2025
15 August 2019
Our response to Ofgem's consultation on its draft Consumer Vulnerability Strategy 2025
Citizens Advice response to Ofgems consultation Last Resort Supplier Payment claim from Together Energy Limited
25 July 2019
Citizens Advice broadly agrees to , but believe Ofgem’s minded-to decision to award Together Energy the Last Resort Supplier Payment. However, we believe Ofgem needs to take more urgent action in limited the costs from credit balances when suppliers fail.
Citizens Advice response to Ofgem consultation: Scottish Hydro Electric Power Distribution’s proposals to contribute towards proposed electricity transmission links to Shetland, Western Isles and Orkney
11 July 2019
Our response to Ofgem’s consultation on SHEPD’s proposals to contribute to transmission costs for Shetland, Western Isles and Orkney projects.
Response to Ofgem’s consultation on the framework for assessing whether conditions are in place for effective competition in domestic supply contracts
09 July 2019
Ofgem consulted on its approach to assessing whether there is effective competition for domestic energy consumers, in order to help it to assess whether the energy price cap is still needed. This is our response
Citizens Advice response to Ofgem’s strategic review of the microbusiness retail market
28 June 2019
Citizens Advice advocate for further protections for microbusinesses. Here’s our response to Ofgem’s strategic review of the microbusiness retail market.
Citizens Advice response to the statutory consultation on proposed modifications to the Electricity Distribution Licence related to (a) licence applications from affiliates of existing distribution licensees and (b) competitive deployment of storage.
28 June 2019
Citizens Advice response to the statutory consultation on proposed modifications to the Electricity Distribution Licence related to (a) licence applications from affiliates of existing distribution licensees and (b) competitive deployment of storage.
Citizens Advice response to Ofgem consultation: Consultation on submission received under the RIIO-ED1 Innovation Roll-out Mechanism window 2
27 June 2019
Our response to Ofgem’s consultation on the RIIO-ED1 Innovation Roll-out Mechanism window 2
Informal consultation on Ofgem’s RIIO-ED1 price control reopeners
24 June 2019
We respond to Ofgem’s informal consultation on the RIIO-ED1 price control reopeners
Citizens Advice response to Ofgem's open letter to updating the Consumer Vulnerability Strategy
04 June 2019
Letter to Mary Starks about Ofgem's forthcoming vulnerability strategy