11 March 2019
Ofgem invited comments on two proposed changes to how the Electricity System Operator is incentivised. This is our response, supporting its proposals.
05 March 2019
Citizens Advice recommends that the Smart Export Guarantee include a backstop price that reflects the wholesale price of electricity minus admin costs
04 March 2019
Our response to Ofgem’s Forward Work Programme 2019-21 consultation.
04 March 2019
Our response to Ofgem’s RIIO-2 Business Plans Draft Guidance consultation.
01 March 2019
Engagement with consumers and insight into consumer attitudes and behaviour are vital to the success of the policies to transform heating.
22 February 2019
The Competition and Markets Authority (CMA) has launched a review of the prepayment meter energy price cap. It invited views on this decision. We support this review, but expressed views on a range of issues it will need to consider before a decision to revise the cap is made, with the need to understand the distributional impact of any changes paramount among these.
15 February 2019
Our response to Ofgem’s consultation on proposed changes to the licence conditions in the event the UK leaves the EU without a deal
11 February 2019
Our response to Ofgem’s consultation on licence conditions and guidance for network operators to support an efficient, coordinated and economical Whole System.
04 February 2019
Our response to Ofgem’s Targeted Charging Review: Minded to decision and draft impact assessment
29 January 2019
We welcome the proposed changes to supplier licensing and monitoring but think these should be strengthened in key areas.
23 January 2019
Ofgem has asked for views on how it should adjust the electricity and gas default tariffs price cap to reflect the suspension of the government’s Capacity Market. In this short response we set out our support for its proposals.
29 January 2019
We support the proposed changes to future proof the reporting and improve monitoring of self-disconnection.
18 January 2019
The Competition and Markets Authority invited comments on whether it should review the order that put into place a price cap for energy consumers on prepayment meters. This is our response, supporting a review.
25 January 2019
Citizens Advice welcomes the government's intent to bring in a framework to ensure sustained investment and consumer protections to heat networks.
14 January 2019
As the country seeks to meet its emissions targets, this brings with it new challenges relating to balancing the system. We welcome the opportunity to respond to the Government and Ofgem’s update.
11 January 2019
Citizens Advice agrees in principal with Octopus Energy’s claim for Iresa supplier of last resort payment, but believe Ofgem needs to tighten rules for credit balances.
09 January 2019
This submission was prepared by Citizens Advice. Citizens Advice has the statutory responsibility to represent the interests of energy consumers in Great Britain.
02 January 2019
We set out evidence from across the Citizens Advice service on the prevalence and consumer impact of self-disconnection and self-rationing
02 January 2019
We support the introduction of the first phase of new Standards, and will work with Ofgem as it develops the second phase. We continue to argue that micro-business customers should be protected by the new Standards.
19 November 2018
The proposed governance for the Retail Energy Code should ensure that changes can be made efficiently, and that market participants are held to account for their performance.
