Response to Ofgem’s consultation on UK Link and the proposed Central Switching Service
02 October 2017
Ofgem should assess whether the potential benefits of using UK Link outweigh the costs and benefits of using a competitive tender process
Energy consultation responses
RIIO-2 Open Letter Response
07 September 2017
Citizens Advice sets out its views on the future of energy network price controls.
Switching Programme and Retail Code Consolidation: Proposed changes to licences and industry codes
16 September 2019
Citizens Advice remain strongly supportive of the planned approach to the development of the new REC and its role in facilitating faster, more reliable switching.
Letter to Ofgem on a potential mid-period review for RIIO-ED1
07 September 2017
Citizens Advice sets out its views on a mid-period review for the electricity distribution price control.
Response to consultation on Ofgem’s proposal to revise the Typical Domestic Consumption Values for gas and electricity.
31 July 2017
Citizens Advice supports Ofgem’s decision to update the Typical Domestic Consumption Values (TDCVs) for gas and electricity
Citizens Advice response to Ofgem’s consultation on new Confidence Code requirements
15 August 2017
Citizens Advice respond to Ofgem’s consultation on new Code requirements
Response to Ofgem’s statutory consultation on prepayment meters installed under warrant
04 September 2017
Citizens Advice welcomes Ofgem’s proposals to help prevent extreme detriment to vulnerable consumers, and limit further escalation of debt.
Citizens Advice response to Ofgem’s statutory consultation on Standards of Conduct for suppliers in the retail market
28 July 2017
We responded positively to Ofgem’s statutory consultation on changes to the Standards of Conduct for energy suppliers treating consumers fairly.
Response to Council of European Energy Regulators (CEER) consultation on flexibility use at distribution level
02 June 2017
Citizens Advice supports the development of principles to guide EU member states in promoting flexibility use at electricity distribution level but argues that a greater focus on consumer needs is vital.
Response to erroneous transfers working group consultation
26 May 2017
We support changes to improve the switching experience by minimising erroneous transfers and to compensating consumers when they occur.
Response to Ofgem’s Targeted Charing Review: a consultation
18 May 2017
We welcome and support Ofgem’s proposal to initiate this review. We have argued for some time (and most recently in response to the issue of Embedded benefits) that a holistic review of charging is needed in response to transition to dynamic and distributed energy system of the future.
Response to Ofgem’s open letter to launch a project to protect consumers from back billing
05 May 2017
Citizens Advice strongly support Ofgem’s decision to launch a project to examine the regulatory framework governing back billing.
Consultation on CMP264 and CMP265 (embedded benefits) minded to decision
21 April 2017
Overall, we support Ofgem’s aim to remove the distortion which is currently provided by embedded benefits to sub 100MW generators, and we are pleased that Ofgem has looked to take swift action in the area to protect consumers.
Response to Ofgem’s consultation on Standards of conduct for suppliers in the retail energy market
24 March 2017
Citizens Advice responds to Ofgem’s consultation on changes to the Standards of Conduct, including the addition of a Vulnerability Principle
Response to Ofgem’s consultation on their Draft Forward Work Plan 2017-18
07 March 2017
We set out where the Citizens Advice and Ofgem work plans coincide, and how we intend to work together with the regulator over the next year.
Responses to Ofgem’s statutory consultation ‘‘enabling consumers to make informed choices"
06 March 2017
We generally support Ofgem’s proposed new principles related to sales and marketing.
Response to Ofgem consultation on networks’ Complaints Handling Regulations
13 February 2017
We outline our reasoning for supporting Ofgem’s suggested change to regulation, whilst raising concerns about the accessibility and quality of networks’ complaints handling procedures.
Citizens Advice Response to BEIS’ Call for evidence on implementing MiData in the energy Sector
10 February 2017
Citizens Advice responds to BEIS’ consultation on implementing MiData in the energy sector
Response to Ofgem consultation on Industry Codes Governance
03 February 2017
Citizens Advice responds to Ofgem consultation on changes to Industry Codes governance as a result of the CMA enquiry.
Response to Ofgem/BEIS call for evidence on a smart, flexible energy system
16 January 2017
Citizens Advice responds to the BEIS/Ofgem call for evidence outlining principles and values that should guide transition to smart, flexible energy system