Citizens Advice’s opinion on Ofgem’s proposed RIIO Accounts
23 February 2018
We respond to Ofgem’s proposals for introducing a new accounting framework, known as RIIO Accounts.
Energy consultation responses
Response to open letter on Utilities ADR’s application for certification as an ADR provider
20 February 2018
We do not support the certification of a second alternative dispute resolution (ADR) provider in energy, as we think this will create a more confusing complaints journey for consumers.
Citizens Advice response to Ofgem’s consultation on the Draft Forward Work Plan 2018-19
16 February 2018
We set out where the Citizens Advice and Ofgem work plans align, and how we will work together with the regulator over the coming year.
DCC Price Control Consultation: Regulatory Year 2016/17
22 January 2018
We broadly agree with the proposals Ofgem is making to push down on the costs requested by DCC. However we are concerned by the increase in external and internal costs which consumers ultimately pay.
Response to open letter on Market Intelligence Service (MIS) development
01 February 2018
We support the development of a MIS. This must deliver value for consumers, protect data privacy, and align with Ofgem’s programme to improve switching.
Citizens Advice response to Ofgem consultation on providing financial protection to more vulnerable consumers
10 February 2018
Citizens Advice welcomes the opportunity to respond to Ofgem proposals for a targeted price cap. These documents outline our views on the consumers who need protecting and how the cap should be designed.
Response to Ofgem’s Consultation on the Electricity System Operator (ESO) Regulatory and Incentives Framework from April 2018
22 January 2018
Our response to Ofgem’s consultation on the Electricity System Operator (ESO) Regulatory and Incentive Framework from April 2018.
Response to CMA Statement of Scope on the heat networks market study
22 January 2018
Citizens Advice’s response to the Competition and Market Authority’s statement of scope on their market study into heat networks citing key consumer concerns.
Citizens Advice response to BEIS Call for Evidence on Building a Market for Energy Efficiency
15 January 2018
Citizens Advice welcomes the government’s renewed focus on home energy efficiency policy. To be effective, policies need to reflect consumer behaviour and needs.
Citizens Advice Response to Ofgem’s Future supply market arrangements call for evidence
22 December 2017
Citizens Advice welcomes Ofgem’s call for evidence on the supplier hub arrangements. Our priority is to ensure consumer interests are at the centre of the conversations. Consumer protections must keep pace with an evolving market.
Response to BEIS consultation on the Helm review of energy costs
08 January 2018
We recognise many of the policy challenges identified by the Helm review of energy costs and support some, but not all, of its recommendations. In particular, we highlight the need for more effective network regulation and a level playing field in the procurement of new low carbon electricity generation. We express significant concern at the review’s proposal that industry should be exempted from the cost of decarbonisation at household customers expense.
Response to Ofgem’s statutory consultation on protecting consumers who receive backbills
19 December 2017
We broadly support the proposal that suppliers should only charge for energy used in the previous year, but would prefer a shorter limit for consumers with smart meters.
Response to Ofgem's consultation on the Last Resort Supplier Payment Claim from Co-operative Energy
05 December 2017
We support Ofgem’s decision to allow Co-operative Energy to claim some costs associated with it taking over the supply of GB Energy Supply Limited’s customers when the latter went bust.
Citizens Advice response to BEIS Call for evidence on the Green Deal Framework
15 November 2017
Pay-as-you-save schemes could play a role in promoting energy efficiency improvements, but only if they are accompanied by other steps to increase consumer demand and maintain consumer protection.
Response to Ofgem’s consultation on estimated annual costs for domestic consumers
30 November 2017
We recognise the need for these changes, which have some consumer benefits, but also increase the risk of consumers being confused by estimated costs.
Response to Ofgem’s consultation on Faster and More Reliable Switching
06 November 2017
We support Ofgem’s proposed changes to the switching arrangements, which should improve switching reliability and speed.
Citizens Advice response to Consultation on the operational transition of smart meters.
24 November 2017
Citizens Advice’s consultation response to the operational transition of smart meters.
Citizens Advice response to Ofgem’s voluntary Request for Information to inform the Business Case of market-wide half-hourly settlement
02 October 2017
Citizens Advice sets out its views on how half-hourly settlement impacts customer messaging and competition - and how data access is at the heart of it.
Citizens Advice response to ENA’s Open Networks commercial principles paper
02 October 2017
We comment on how Distributed Energy Resources can be best used by the electricity system in the future.
Response to Ofgem’s consultation on default tariffs for domestic customers at the end of fixed-term contracts
02 October 2017
We support allowing more flexibility with default tariffs, but Ofgem should strengthen its controls to ensure consumers benefit