FCA proposal for temporary financial relief (including credit cards) for those impacted by Coronavirus
06 April 2020
Citizens Advice response to the FCA consultation on financial relief due to coronavirus
Debt and money consultation responses
Citizens Advice regularly responds to consultations using examples of CAB clients' problems. We use this evidence to campaign for changes in policies and services.
Debt and money problems have increased dramatically in recent years with debt being our largest enquiry area. Issues covered include consumer credit, debt collection, personal insolvency and debt enforcement including bailiffs.
Insolvency Service call for evidence on Insolvency Practitioner regulation
23 October 2019
Citizens Advice response to the Insolvency Service call for evidence on Insolvency Practitioner regulation
Buy Now Pay Later: Citizens Advice response to CP18/43 - consultation on Buy Now Pay Later offers
22 March 2019
Citizens Advice response to FCA consultation on buy now pay later offers.
High-Cost Credit: Overdrafts. Citizens Advice response to CP18/42 High-Cost Credit Review: Overdrafts consultation paper
18 March 2019
The proposed remedies for the overdraft market will make overdrafts clearer, but more safeguards are needed for vulnerable consumers.
Taking Control Response to the Ministry of Justice’s Call for Evidence on Bailiffs
18 February 2019
Our call for evidence response to the Ministry of Justice which calls for the regulation of the bailiff industry
Breathing Space Scheme: Response to HM Treasury’s consultation on a policy proposal
30 January 2019
Our consultation response to HM Treasury’s Breathing Space Scheme
High Cost Credit: Rent-to-own - Citizens Advice response to CP18/35
18 January 2019
The proposed cap on rent-to-own products will be a beneficial remedy, but the details need to be strengthened if it is to mitigate the majority of detriment.
High-cost credit: Overdrafts. Citizens Advice response to CP18/13
18 September 2018
The overdraft markets work badly for consumers, a lack of competition in the arranged overdraft market meaning consumers pay over the odds for the product.
High-Cost Credit: Citizens Advice response to CP18/12 - rent-to-own, home-collected credit, catalogue credit and store cards
18 September 2018
High-cost credit products can be useful, but used over an extended period of time they can lead to exorbitant costs for consumers.
A total cost cap on the rent-to-own market
13 July 2018
A total cost cap on rent-to-own items like washing machines and televisions could save consumers £276 (28%) per product, Citizens Advice has found.
Citizens Advice response to the FCA’s high-cost credit call for input
15 February 2017
Citizens Advice has used research and internal data to provide input to the Financial Conduct Authority review into high-cost credit and the payday loan cap.
Citizens Advice’s response to FCA consultation on payment protection insurance complaints
14 April 2016
Citizens Advice responds to the FCA consultation on a deadline for PPI complaints.
Money Advice Service business plan consultation 2016/17 - Citizens Advice response
15 February 2016
Citizens Advice responds to the Money Advice Service business plan consultation 2016/17.
Review of claims management regulation - Citizens Advice’s response to HM Treasury and the Ministry of Justice
29 January 2016
Citizens Advice supports calls to improve regulation of claims management companies.
Bills of sale - a consultation paper
29 January 2016
Citizens Advice supports the Law Commission’s proposals to reform the outdated legislation relating to bills of sale.
Financial Advice Market Review and consultation on public finance guidance
22 December 2015
Citizens Advice’s joint response to the Government’s consultation on public financial guidance, and the Financial Advice Market Review