15 February 2022
Citizens Advice welcomes that the FCA is considering how to deliver a higher level of protection for consumers in financial services markets. Our response to the Consumer Duty consultation paper sets out our reflections on the consumer harms the Consumer Duty must seek to address, and provides further considerations for the FCA to ensure the intent behind the new Duty is delivered in practice.
06 January 2022
Citizens Advice response to HM Treasury’s consultation ‘Regulation of Buy-Now-Pay-Later’
01 October 2021
Citizens Advice welcomes the opportunity to respond to the government’s consultation on Reforming competition and consumer policy. Our response sets out our support for measures to update consumer rights in specific markets, and strengthen consumer law enforcement so that the CMA can more effectively and efficiently tackle practices that cause consumer harm. We also outline where broader and bolder action is needed to meaningfully transform markets so they work for consumers.
31 July 2021
Citizens Advice welcomes that the FCA is considering how to deliver a higher level of protection for consumers in financial services markets. Our response to the Consumer Duty consultation paper sets out our reflections on the consumer harms the Consumer Duty must seek to address, and provides further considerations for the FCA to ensure the intent behind the new Duty is delivered in practice.
04 March 2020
Citizens Advice response to Ofcom’s consultation ‘Fair treatment and easier switching for broadband and mobile customers’
21 November 2019
Citizens Advice response to Ofcom’s proposed ‘Treating vulnerable consumers fairly’ guide
20 November 2019
Citizens Advice response to Ofcom’s consultation on trialling consumer remedies
18 November 2019
Citizens Advice’s response to the Financial Conduct Authority’s interim report on general insurance pricing practices.
16 September 2019
Citizens Advice response to Ofcom’s statement and consultation on ensuring mobile handset consumers are treated fairly
11 September 2019
Citizens Advice has responded to the call for evidence on the Consumer Scotland Bill
04 October 2019
Citizens Advice response to the Financial Conduct Authority’s draft Guidance for firms on the fair treatment of vulnerable customers
09 August 2019
Our response to the government’s review on Smart Data to support better consumer outcomes across markets
12 April 2019
The National Infrastructure Commission is reviewing whether the current framework for regulating the energy, water and communications sectors will meet the challenges of the future. This is our response to its call for evidence.
01 February 2019
Each year, loyal consumers overpay by £475m in mobile and £1,277m in broadband. We respond to Ofcom’s proposals to help stop the telecoms loyalty penalty.
07 November 2018
The mobile loyalty penalty is unacceptable: nobody should continue to be charged for a handset they have already paid off. Our response to Ofcom’s consultation.
25 October 2018
Citizens Advice response to the FCA’s Discussion Paper on ‘Price discrimination in the cash savings market’
09 October 2018
Citizens Advice supports Ofcom’s proposals to require providers to notify mobile consumers when their contract is nearing an end, and to send a one-off notification to all out-of-contract consumers.
17 August 2018
Citizens Advice’s formal response to BEIS’ consultation to extend the end-date for SMETS1 smart meters
01 August 2018
Citizens Advice formal response to the FCA’s Mortgage Market Study
04 July 2018
A response to the Government’s consultation identifying market failures, “Modernising consumer markets”, setting out recommendations and expectations for action.
