Fair treatment and easier switching for broadband and mobile customers - Citizens Advice response
04 March 2020
Citizens Advice response to Ofcom’s consultation ‘Fair treatment and easier switching for broadband and mobile customers’
Consumer surveys and consultation responses
Protecting vulnerable consumers in the telecoms sector: Citizens Advice response to Ofcom’s proposed guide for treating vulnerable consumers fairly
21 November 2019
Citizens Advice response to Ofcom’s proposed ‘Treating vulnerable consumers fairly’ guide
Trialling consumer remedies
20 November 2019
Citizens Advice response to Ofcom’s consultation on trialling consumer remedies
General insurance pricing practices - Citizens Advice response to the FCA’s interim report
18 November 2019
Citizens Advice’s response to the Financial Conduct Authority’s interim report on general insurance pricing practices.
Helping consumers to get better deals in communications markets: mobile handsets
16 September 2019
Citizens Advice response to Ofcom’s statement and consultation on ensuring mobile handset consumers are treated fairly
Citizens Advice response to the call for evidence on the Consumer Scotland Bill
11 September 2019
Citizens Advice has responded to the call for evidence on the Consumer Scotland Bill
Protecting vulnerable consumers in the financial services sector
04 October 2019
Citizens Advice response to the Financial Conduct Authority’s draft Guidance for firms on the fair treatment of vulnerable customers
Citizens Advice response to BEIS’ Smart Data Review
09 August 2019
Our response to the government’s review on Smart Data to support better consumer outcomes across markets
The future of regulation: a response to the National Infrastructure Commission’s call for evidence.
12 April 2019
The National Infrastructure Commission is reviewing whether the current framework for regulating the energy, water and communications sectors will meet the challenges of the future. This is our response to its call for evidence.
End-of-contract and annual best tariff notifications, and review of pricing practices in fixed broadband: Citizens Advice’s response to Ofcom’s consultation
01 February 2019
Each year, loyal consumers overpay by £475m in mobile and £1,277m in broadband. We respond to Ofcom’s proposals to help stop the telecoms loyalty penalty.
Helping consumers to get better deals in communications markets: mobile handsets.
07 November 2018
The mobile loyalty penalty is unacceptable: nobody should continue to be charged for a handset they have already paid off. Our response to Ofcom’s consultation.
Improving the Cash Savings Market
25 October 2018
Citizens Advice response to the FCA’s Discussion Paper on ‘Price discrimination in the cash savings market’
Citizens Advice response to Ofcom consultation on end-of-contract and out-of-contract notifications
09 October 2018
Citizens Advice supports Ofcom’s proposals to require providers to notify mobile consumers when their contract is nearing an end, and to send a one-off notification to all out-of-contract consumers.
Citizens Advice response to BEIS’ consultation on the final SMETS1 and advanced meter exception end date
17 August 2018
Citizens Advice’s formal response to BEIS’ consultation to extend the end-date for SMETS1 smart meters
Improving the Mortgage Market
01 August 2018
Citizens Advice formal response to the FCA’s Mortgage Market Study
Modernising consumer markets: Citizens Advice formal consultation response
04 July 2018
A response to the Government’s consultation identifying market failures, “Modernising consumer markets”, setting out recommendations and expectations for action.
Response to BEIS Public Attitudes Tracker review
16 March 2018
We welcome this review of the BEIS Public Attitudes Tracker, which could provide more information on consumer experience across a range of sectors.
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets
02 November 2017
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets.
Citizens Advice consumer work plan 2017/18
16 June 2017
The Citizens Advice consumer work plan 2017/18 sets out our agenda for improving markets for consumers.
Automatic Compensation in the Telecoms market
12 August 2016
A response to Ofcom’s on their proposals to introduce an automatic compensation scheme for telecommunications service problems.