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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

Citizens Advice Consumer Annual Report 2020-21

15 July 2021

This report sets out the work Citizens Advice carried out in 2020-21 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.

Citizens Advice Consumer Annual Report 2018-19

28 June 2019

This report sets out the work Citizens Advice carried out in 2018/19 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.

The Mental Health Premium

04 March 2019

Essential services aren’t working for people with mental health problems, and it’s costing them £1,100 - £1,550 a year

Automation for the Nation

13 December 2018

A report exploring how automatic compensation could be extended and improved in consumer markets.

Proposal to tackle subscription traps

06 March 2020

This proposal outlines measures to tackle the subscription traps in a way that is proportionate to the detriment, but also reflects the positive value of the growing subscription economy.