Citizens Advice helped 2.7 million people last year. There were also 43 million visits to our online advice pages.
We use this unparalleled evidence from the people we help to try and fix the underlying causes of people's problems.
We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.
Citizens Advice is calling for changes to the regulation of credit card and high-cost credit markets to help stop people getting into a debt spiral.
We want the government to change the way Universal Credit is delivered so it helps the people who need it.
Citizens Advice is calling on government to fund a pilot of integrated advice in health settings to improve recovery rates and stop mental health problems from getting worse.
Council tax arrears is now the largest debt issue seen by local Citizens Advice. That’s why we’re encouraging councils to sign up to the Council Tax Protocol.
Find out about Scams Awareness Month. We're working with partners to give people the skills and confidence to spot scams and take action.
Get involved with Big Energy Saving Week, a campaign to help people cut their fuel bills and receive the financial support they are entitled to.