Introduction to the Citizens Advice service
We help people find a way forward
Citizens Advice provides free, confidential and independent advice to help people overcome their problems.
We are a voice for our clients and consumers on the issues that matter to them.
We value diversity, champion equality and challenge discrimination.
We're here for everyone.
We provide advice to millions of people
We helped 2.6 million people face to face, over the phone, by email and webchat in 2017-18.
There were also 25 million visits to our online advice pages*, with 34 million pages viewed. You can see the issues people are looking at on our website right now.
We help with everything from money issues to problems at work, housing to consumer rights.
Sometimes a person has more than one problem, and often they are linked. We tackle issues in the round making sure people get all of the support they need.
*based on pageviews of at least 30 seconds
We’re a voice for our clients and consumers
We have real time data from our millions of clients. This evidence helps us identify emerging issues, understand what is causing them and make recommendations on how to fix the problems.
We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.
We’re a part of the local community
We’re in 2,588 locations (including GP surgeries, libraries and courts) in England and Wales.
We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give pension guidance to people aged over 50.
We’re a network of independent charities
We’re a network of around 280 independent local charities across England and Wales. Our services are provided by over 22,000 trained volunteers and 7,000 paid staff.
Each local Citizens Advice charity is a member of the national Citizens Advice charity. All together we form the Citizens Advice service.
We make a difference
7 in every 10 people who sought our help last year had their problem solved. Helping people solve their problems can stop issues getting worse, which can save money further down the line. In 2017-18 we saved government and public services at least £435 million.
You can read more about more about the impact of the Citizens Advice service in our 2016-17 impact report [ 170 kb].
Norman, Temi and Alison talk about how we helped them in this short film.