Our press releases highlight issues that are of concern for our clients and our network.
10 April 2018
Citizens Advice has responded to British Gas’s announcement that the supplier is raising prices for customers on a standard variable tariff by 5.5% - an average of £60.
29 March 2018
Citizens Advice has responded to the announcement by the Department for Business, Energy and Industrial Strategy (BEIS) that it plans to focus the Energy Company Obligation (ECO) on low-income households.
29 March 2018
MPs on the housing select committee have today released their report into the Tenant Fees Bill in which they say a clause that allows landlords to charge “default fees” is open to abuse.
28 March 2018
Economy Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 1.2 stars out of a possible 5 for its customer service for the period from October to December 2017.
28 March 2018
Citizens Advice has today announced that Sir David Varney will be stepping down as chair of the national charity. It has also announced it has welcomed Ann-Marie Harkin to its trustee board.
27 March 2018
Citizens Advice has responded to Ofgem’s announcement that it has placed a provisional order on Iresa for the supplier’s continued customer service failings.
26 March 2018
New research from Citizens Advice shows high-interest rates, late payment fees and expensive add-ons are leaving rent-to-own consumers struggling to pay for goods that they can end up having to return.
20 March 2018
Citizens Advice responds to FCA announcement of redress scheme for PerfectHome customers.
19 March 2018
New research from Citizens Advice shows that extending the same rules that cover payday loans to the doorstep lending market could prevent their customers getting into problem debt, and save up to £123 million in interest payments on up to 540,000 loans each year.
07 March 2018
Citizens Advice has responded to Ofgem’s consultation on its next round of price controls for energy network companies. The ‘RIIO2’ framework will set the level of energy network company profit over a five year period
05 March 2018
Citizens Advice has responded to Ofgem’s decision to ban energy suppliers from backbilling customers for energy used more than 12 months ago.
Citizens Advice says the “odds are stacked against consumers” as it reveals 3.2 million people have taken time off work to resolve a consumer problem
02 March 2018
New research from Citizens Advice published today has found a total of 14 million people suffered the knock-on effects of consumer problems in the last year, with poor services or faulty goods affecting their lives, finances or health.
28 February 2018
Matthew Upton, Head of Consumer Policy at Citizens Advice, will give evidence to the Treasury Committee this afternoon as part of its inquiry into household finances.
27 February 2018
"We welcome today’s announcement by the FCA, confirming new protections for people struggling with problem credit card debt."
26 February 2018
Citizens Advice has responded to the introduction of the Domestic Gas and Electricity (Tariff Cap) Bill to Parliament. This bill will impose a temporary total cap on the cost of all default tariffs.
People with unstable finances five times more likely to turn to high-cost credit, Citizens Advice reveals
22 February 2018
UK households struggling on volatile incomes - for example those on zero-hour contracts or in part-time work - are five times more likely to turn to high-cost credit products such as rent to own and doorstep lending, new research from Citizens Advice shows.
16 February 2018
Citizens Advice has responded to today’s announcement by Ofgem that it has opened an investigation into whether Iresa broke rules relating to the standards of conduct, billing, complaints handling, customer transfer blocking and customer service.
Mental health staff increasingly dealing with 'vicious cycle' of patients’ wider problems during clinical time
16 February 2018
Citizens Advice has found 8 out of 10 mental health staff said that dealing with a patient’s practical issues left them with less clinical time to treat their mental health issues.
13 February 2018
Citizens Advice has responded to the Business, Energy and Industrial Strategy (BEIS) Select Committee pre-legislative scrutiny of the draft Domestic Gas and Electricity (Tariff Cap) Bill.