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Statutory Advocate

Position: Statutory Advocate

Location: Derbyshire

Closing date: 01 March 2020

Role details

How to apply: email

Job Title

Statutory Advocate


Sinfin Library with travel throughout Derby City


Starting Salary – £20, 253

Reports To

ONE Advocacy Derby, Manager

Work Pattern

37.5 hours per week


Fixed Term for 6 months with possible extension

Start Date


Interview Date

and Venue

Throughout Jan and Feb 2020 TBC

Citizens Advice Mid Mercia,114 Church St, Church Gresley, Swadlincote, Derbyshire, DE11 9NR


To deliver independent advocacy to any vulnerable adult aged 18 (IMCA +16 Yrs.), or above who require support to have their voice heard, when important decisions are being made about their lives, or to overcome issues that are impacting on their health, wellbeing and preferred lifestyle.

Main duties and responsibilities:

To provide one to one independent advocacy to qualifying individuals in a range of settings

To communicate regularly and appropriately with clients including face to face meetings at a range of locations

To enable clients to participate in decisions being made about their lives, and make informed choices, by providing them with accurate and accessible information, using a range of communication tools and techniques

To support clients to express their own thoughts, wishes and feelings wherever possible, or to gather sufficient evidence to ensure the person is at the centre of best interest decisions, and their rights are upheld

To liaise, communicate effectively with a range of health and social care professionals

To signpost and refer people on who do not fall within the contractual remit of the service

To identify any conflicts of interest associated with cases and help ensure they are appropriately managed

To identify any risks in delivering the service and comply with risk management procedures

To keep accurate and up to date electronic case records

To promote ONE Advocacy Derby, part of Citizens Advice Mid Mercia, to key stakeholders and members of the public

To support the triage helpline as required for effective service delivery

To keep up to date with relevant legislation and case law, including internal and external best practice guidelines.


Post: Statutory Advocate


Educated to a degree level and/or at least two years’ relevant working experience.

Experience / knowledge

Demonstrate an understanding of the needs of vulnerable people including those with Dementia, Learning Disabilities, older people, mental ill health, Asperger Syndrome, and / or Autism

· Demonstrate an understanding of:

Care Act


2005MHA 2007

Human Rights Act

Knowledge of local health, social care and independent sector services

Awareness of cultural, social and health issues in the local community and/ or experience of work in diverse communities

Understanding of and commitment to the principles and practice of advocacy

Understanding of the ethos and nature of the voluntary sector and working within a small organisation

Experience of advocacy work

Experience of providing one to one support to a wide range of people and in a range of settings including hospitals (general and secure), care homes and the community etc.

Skills and abilities

Able to engage with, communicate effectively and maintain professional relationships with a range of individuals/organisation

Able to form positive working relationships with a diverse client population, and with a wide range of communication and other needs on a short term, task specific focus

Excellent communication skills both written and oral

Experience of employing a variety of communication aids, to establish the wishes and needs of people with whom it may be difficult to communicate

Able to work independently and effectively, responding to instructions and operate with minimum supervision

Good interpersonal and negotiation skills

Able to prioritise & manage a diverse and demanding workload and work to tight deadlines

Able to organise and manage own diary to deliver an efficient service across a wide geographical area and in a variety of locations

Ability to deal with sensitive information and maintain strict confidentiality both in and out of the workplace

Ability to produce records, case notes, information and reports to a high professional standard and to tight deadlines

IT literate, confident and able to use email, outlook, internet, databases & Microsoft Office programmes such as Word, Publisher, PowerPoint & Excel

Ability to work in line with quality standards and systems.

Other Job requirements

Post holder must own a full clean driving licence, and have access to their own transport in order to meet the requirements of the ONE Advocacy Derby project.

Job Types: Full-time, Temporary

Salary: £20,253.00 /year

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.