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Service Delivery Manager - Money Advice

Position: Service Delivery Manager - Money Advice

Location: Bedford & Central Bedfordshire

Closing date: 13 November 2019

Role details

Job title: Service Delivery Manager - Money Advice

Location: Bedford & Central Bedfordshire

Salary: £28,860.00 + £500.00 bonus after probation

London allowance: No

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing date for applications: Wednesday 13 November 2019

Interview date: TBC

To apply, visit our website:

Citizens Advice Bedford (CAB) is an independent charity and a member of national Citizens Advice. CAB is responsible for providing advice to all residents with-in Bedford Borough and Money Advice to Central Bedfordshire. CAB sees approx. 10,000 people every year, is continuously expanding and is placed in the top 5% for quality of advice it gives to clients.

An exciting opportunity has arisen to join us as a Service Delivery Manager – Money Advice (SDM-MA) to work alongside our existing Service Delivery Managers to help deliver our organisational objectives.

The role

The SDM-MA is a key role within the organisation; you will be part of the Senior Management Team reporting to the Chief Executive. You will lead the money advice team and act as the money advice lead for the organisation. Last year CAB managed £5.6M of debt for our clients operating across two regions.

About you

You will already be a junior leader with significant experience in the money advice field looking for that higher-level opportunity. You will be dynamic and forward thinking with a strategic and commercial awareness. You will present yourself professionally and in tandem with our organisations values and culture.

The use of a car and valid licence is a requirement of this role as you may work across Bedford Borough and throughout Central Bedfordshire.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We reserve the right to close the application window early and without notice should a suitable number of applications be received. This vacancy is open to external candidates only.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.