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Project Worker

Position: Project Worker

Location: Church Gresley & Derby City

Closing date: 02 December 2019

Role details

 Job Title: Project Support Worker

Responsible to: Project Co-ordinator

Job location: Covering offices in Church Gresley and Sinfin, as required

Salary: £17,714 per annum (pro rata)

Contract Type: Fixed Term – 18-months

Work Pattern: 18.5 - 22.5 hours per week spread over 3 days

Closing date for applications: Monday 2 December 2019

Interview date: TBC

To apply, email: staffrecruitment@citizensadvicemidmercia.org.uk

Job purpose: To help provide an effective and efficient delivery of the Living with A Long Term Condition self-management programme in Derby City and across Derbyshire

Main duties and responsibilities

• Assist the Programme Co-ordinator in delivery of the courses and ensuring that

all course resources and equipment are maintained.

• Provide support to volunteers - primary focus is Derby City but across

Derbyshire when needed.

• To identify, book and set up venues.

• Promote the LWLTC to a wide audience, including the advertisement of courses

to the wider community and sending out promotional material.

• Communicate with participants ensuring details of course and contents are

clear.

• Work with computer systems to maintain accurate data and general reports for

all aspects of the service.

• Maintain a database of past and present participants and monitor 6-monthly

feedback.

• To be a first point of contact into our service and represent the organisation of

the highest standard.

Targets and performance

• To be aware of the importance of the Living with A Long Term Condition

Programme and the changes and benefits that this can make to an individual’s

life and be prepared to meet targets in order to improve access to our

organisation.

Professional development

• Train to be a course tutor - Level 3 accreditation from the OCN (Credit for

Learning).

• Prepare for and attend supervision sessions / team meetings / staff meetings /

external meetings as appropriate.

General

• Uphold the aims and principles of the organisation

• Comply with all the organisation’s published policies and procedures, paying

particular attention to Health and Safety, Confidentiality, and Equal

Opportunities.

• Comply with organisational, statutory and legislative requirements.

• Maintain regular contact with voluntary and statutory agencies.

• Undertake other such duties as may be required to ensure the effective delivery

and development of the service.

This job description provides an indication of the roles and responsibilities of the post. It should not be construed as an exhaustive list of the duties. It may be re-negotiated, in consultation with staff, as the organisation develops. Some aspects of the role may be limited by the terms of a particular contract or funding.

Person Specification

Essential

• Good communication and listening skills

• Good team working skills

• Ability to work under set targets and adhere to deadlines.

• Ability to drive and/or willingness to work across all areas.

• Ability to use IT such as 365, word, and including the ability to input data for

record keeping.

• Ability to work on own initiative and willingness to improve the service by

working closely with the Project Co-ordinator.

• Work as part of a team with both paid members of staff and volunteers and

understand the difference in how both support the organisation’s objectives and

outcomes.

• A commitment to continuous professional development, and able to attend a 4

day training course in February 2020

• Takes ownership of meeting deadlines and targets.

• Takes ownership of delivering high quality work that adheres to Talking Health

licensing standards Understanding of and commitment to the aims and

principles of the Citizens Advice service and its equality and diversity policies.

• Adhere to the organisation’s CORE values.

• Full UK Driving License and access to own vehicle.

Desirable

• Personal experience of living with and self-managing any long term health

condition or have experience of caring for someone with a long term health

condition.

• Experience of supporting a team of volunteers.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.