Consumer policy areas
Citizens Advice covers a range of consumer issues in its policy work, including energy, post and other consumer issues.
We all now have to behave as consumers in an increasing number of markets. Our consumer policy work looks at how people are treated in everything from telecoms and financial services, to housing and online marketplaces.
Ensuring opportunities to make the energy market function better are not missed and consumers have good reason to become more confident and engaged.
Contributing to improving the operation of the postal market and postal service. Ensuring consumer needs are represented in decisions about the post office network’s future.